RateMyWine Support
We're here to help you get the most out of your wine tasting experience.
Contact Information
Support Email: ratemywinecontact@gmail.com
For the fastest response, please include:
- Your device type (iPhone/iPad)
- iOS version
- App version (found in Settings > About)
- A detailed description of your issue
Frequently Asked Questions
Getting Started
Q: How do I create a wine tasting party?
A: Tap the "Create Party" button on the home screen, enter your party name, and share the join code with your friends.
Q: How do I join an existing party?
A: Tap "Join Party" and enter the join code provided by the party host.
Q: Can I join multiple parties at once?
A: Yes! You can participate in multiple wine tasting sessions simultaneously.
Login & Account Issues
Q: I'm having trouble signing in
A: Try these steps:
- Force close the app and reopen it
- Check your internet connection
- Try signing out and back in
- If the issue persists, contact support with details
Q: How do I reset my account?
A: Currently, account reset must be done through our support team. Please email us with your request and include your email address.
Q: How do I reset my password?
A: Currently, password reset must be done through our support team. Please email us with your request and include your email address.
App Troubleshooting
Q: The app is crashing or freezing
A: Try these solutions:
- Force close the app and restart it
- Restart your device
- Check for app updates in the App Store
- If the problem continues, contact support with details
Q: My ratings aren't saving
A: Check your internet connection and try:
- Refreshing the party page
- Refreshing the ratings page
- Contact support if the issue persists
Q: How do I report a bug?
A: Email us at ratemywinecontact@gmail.com with:
- What you were trying to do
- What happened instead
- Steps to reproduce the issue
- Screenshots if applicable
- Email address associated with the account
Wine Tasting Features
Q: How do I rate wines?
A: In an active tasting session, tap on a wine to rate it. This will move it to the ranked section and then you can drag it to the desired position.
Q: Can I add tasting notes?
A: Yes! When rating a wine, you can add detailed notes about your experience.
Q: How do I see wine insights across all participants and wines?
A: Results are available after all participants have completed their ratings at the insights tab.
Q: Can I save wines I liked?
A: Currently, you can view your rating history in your profile.
Privacy & Security
Q: Is my data secure?
A: Yes, we use industry-standard encryption and security measures to protect your information.
Q: What information do you collect?
A: We collect only the information necessary to provide our service. See our Privacy Policy for details.
Q: Can I delete my account?
A: Yes, contact support to request account deletion. This will remove all your data from our systems.
Version & Platform Information
Current Version: 1.0.0
Supported Platforms: iOS 18.0+
Last Updated: December 2024
This support page supports version 1.0+ of RateMyWine on iOS devices.